STORE POLICIES, TERMS & CONDITIONS.
Welcome to Misterog.co. Mister OG™ DBA O Wave Inc. and team provides services to subject to notices, terms and conditions & store policies as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
We reserve the right to change this Site and these terms and conditions at any time.
ONLINE STORE TERMS:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS:
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
WET -N- STAY DRY OUTDOOR COOLING SYSTEM:
Our Wet-n-Stay Dry Technology is engineered to deliver unparalleled cooling, comfort and efficiency. However, its superior performance is guaranteed only when the installation, operation and maintenance are executed precisely as per our specifications in the operator/Installation manual. It is crucial to have the misting/cooling system installed by our certified professionals or to follow the exact instructions if you choose your own contractor or employ a DIY approach.
It is important to only use nonstop spraying when temperature is over 80 F and in sunlight. For all other weather conditions use the pump intervals as necessary. There will be a learning curve to set the system at optimal settings without creating too much condensation as each installation and each location is unique. Please contact us if you need further explanation.
SHIPPING TIME FRAME:
Orders will be shipped within 2 business days from the date of the order. Shipping times are dependent on the shipping type selected at checkout.
DAMAGES DURING TRANSIT:
If your order arrived damaged please fill out a shipping claim HERE. If we conclude that the damage was due to the shipping company, we will file a claim with the shipping company and send you a replacement free of charge once the original items are returned to us. We will pay for the shipping for the items to be return to us.
RETURNS, REFUNDS AND CANCELLIATION FOR ORDERS PLACED ONLINE OR IN PERSON:
If you cancel your order before the items ships, we will give you a full refund minus a 3% restocking fee. If your order is cancelled after it ships, we will give you a full refund minus a 3% restocking fee and all shipping costs. Only once the items are returned to us with the original packing that is unopened and unused condition. There are no refunds on used items. We will have 7 business days from receiving returned items to inspect the items and to approve/deny the refund request. All refunds are processed within a week from the approval and will be credited back to the card used for the purchase.
REFUNDS, CANCELATIONS AND RESCHEDULING FOR THE COOL OFF ZONE TENT RENTALS AND INSTALLATION APPOINTMENTS:
We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment.
All appointments will require execution of our service agreement and Credit Card Authorization Form (Cool Off Zone Tent Rentals only) prior to confirmation of the appointment. The Invoice, service agreement and credit card authorization form will be emailed to you 1 business day after your booking request. Please contact us at info@misterog.co if you would like a copy of the agreement prior to making your booking request.
Cancellation of confirmed appointment: The Client may cancel the appointment up to 48 hours before the scheduled date and will receive a full refund minus a cancellation fee of $150, any cancellation within 48 hours of scheduled appointment will have a cancellation fee of $300.
Rescheduled appointment date of confirmed appointment: The Client may change the appointment date one time from the original scheduled appointment date to another available date with a 48 hour minimum notice for a $100 rescheduling fee. No rescheduling will be allowed within 48 hours of the original scheduled event.
CANCELLATION BY BUSINESS: Business reserves the right to cancel the appointment at any time prior to the event. In the event of such cancellation, the client will be entitled to a full refund of any payments made.
There are no refunds due to weather.
WARRANTY:
All pumps and fans come with a 1-year parts warranty (excluding misting nozzles) the cost for shipping is the responsibility of the customer. If we installed the system, you will receive a 6-month labor warranty. All Pumps and fan need to be registered in order to to be eligible for warranty. You can register your product HERE. You file a warranty claim HERE
ACCURACY OF BILLING AND ACCOUNT INFORMATION:
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Returns Policy.
ERRORS, INACCURACIES AND OMISSIONS:
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related websites should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ELIGIBILITY:
You must be 18 years of age or older to visit or use our website in any manner. By visiting our website or accepting the Terms, you represent and warrant to MisterOG™ that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant to MisterOG™ that you will use our website and products in a manner consistent with any and all applicable laws and regulations.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error- free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or
implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non- infringement. In no case shall MisterOG™, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
CHOICE OF LAW:
These Conditions shall be construed in accordance with the laws of Florida, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively in and by Brevard County, Florida.
COPY RIGHT:
The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mister OG™ and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to Mister OG™. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.
TRADEMARK:
All trademarks, service marks, and trade names of Mister OG™ on the Site are trademarks or registered trademarks of Mister OG™, or of their respective owners.
OPTIONAL TOOLS:
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that
you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider (s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS:
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
PRIVACY DISCLAIMER:
DATA PROTECTION DISCLAIMERS / PRIVACY & SECURITY AND COOKIES:
- Visit our website
at https://www.misterog.site , or any website of ours that links to this privacy notice
- Download and use
our mobile application , or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
names
email addresses
debit/credit card numbers
billing addresses
contact or authentication data
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
" WHAT ARE YOUR PRIVACY RIGHTS? " below.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services.
To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
Log in to your account settings and update your user account.
Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
Gender and date of birth | ||
Transaction information, purchase history, financial details, and payment information | ||
Fingerprints and voiceprints | ||
Browsing history, search history, online | ||
Device location | ||
Images and audio, video or call recordings created in connection with our business activities | ||
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | ||
Student records and directory information | ||
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | ||
- Category B -
As long as the user has an account with us
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (
"profiling" )
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (
"profiling" )
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (
"profiling" )